All Survival Enhanced game support is handled through Discord — specifically our Discord Help Desk channel. We don't offer support through email, social media, or any other channel.
Opening a Support Request
If you run into an in-game or server issue, open a message in our Help Desk channel with as much detail as you can provide. A staff member will respond when available.
We do our best to respond quickly, but we can’t promise instant or 24/7 responses — Survival Enhanced is run by real people with their own schedules, same as you.
What to Include
The more detail you provide up front, the faster we can help. When possible, include:
- What happened
- Which server/map it happened on
- Your player and tribe name
- Approximate time and date
- Screenshots or video, if you have them
- Any error messages you saw